Privacy policy

Last updated: August 4, 2026

NorthPeak Marketplace operates this website and related services, including our online store, product listings, product-sourcing services, communications, and order fulfillment activities.

This policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, request a product quotation, communicate with us, or otherwise use our services.

By accessing or using our website and services, you acknowledge the practices described below.

Personal Information We Collect

The information we collect depends on how you interact with NorthPeak Marketplace. We may collect the following categories of personal information:

Contact information, including your name, company name, billing address, shipping address, telephone number, and email address.
Account information, including account credentials, preferences, saved addresses, and account settings.
Order and transaction information, including products viewed or purchased, shopping-cart activity, quotations, returns, refunds, exchanges, cancellations, and previous transactions.
Payment-related information, including payment method, payment confirmation, billing details, and transaction status. Complete payment-card information is processed by authorized payment providers.
Product-sourcing information, including manufacturer names, model or part numbers, quantities, specifications, photographs, drawings, and project requirements.
Communications, including inquiries, customer-service messages, quotation requests, and other information you provide when contacting us.
Device and network information, including IP address, browser type, device type, operating system, network information, and unique identifiers.
Website-usage information, including pages viewed, links selected, items placed in a cart, referring websites, and interactions with our services.

Sources of Personal Information

We may obtain personal information from the following sources:

Directly from you when you create an account, place an order, submit a form, request a quotation, communicate with us, or otherwise provide information.
Automatically through our website through cookies, pixels, device identifiers, analytics tools, and similar technologies.
From service providers that support payments, fraud prevention, shipping, analytics, website hosting, and customer service.
From manufacturers, suppliers, carriers, and business partners involved in fulfilling orders or responding to sourcing requests.

How We Use Personal Information

We may use personal information for purposes including:

Processing, confirming, and fulfilling orders
Preparing quotations and responding to product-sourcing requests
Processing payments and verifying transactions
Arranging shipping, freight, delivery, returns, and exchanges
Creating and maintaining customer accounts
Providing customer support and responding to inquiries
Communicating order, account, and service updates
Remembering preferences and improving website functionality
Analyzing website performance and customer interactions
Detecting fraud, abuse, security threats, or unlawful activity
Enforcing our policies and protecting legal rights
Complying with legal, tax, accounting, and regulatory obligations

Marketing Communications

If you choose to receive marketing communications, we may send product announcements, company updates, promotions, or information about services that may interest you.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. You may still receive non-promotional communications concerning orders, quotations, accounts, or customer-service matters.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, measure performance, prevent fraud, and understand how visitors use our services.

You may manage cookies through your browser or available privacy controls. Disabling certain cookies may prevent parts of the website from functioning correctly.

How We Disclose Personal Information

We do not sell personal information for money. We may disclose information when reasonably necessary to operate our business and provide requested services.

Information may be disclosed to:

Shopify and other website or technology providers
Payment processors and fraud-prevention providers
Manufacturers, distributors, and suppliers
Shipping carriers, freight providers, and logistics companies
Customer-service, analytics, marketing, and professional service providers
Government agencies, courts, regulators, or law-enforcement authorities when required by law
Parties involved in a merger, acquisition, financing, restructuring, or sale of business assets

Relationship with Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information concerning your access to and use of our website so that it can provide, secure, and improve the services used to operate our store.

Information submitted through our website may be transmitted to Shopify and other service providers located in countries other than the country in which you reside.

Shopify may process information independently for certain purposes described in its own privacy documentation and privacy controls.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Third-party websites maintain their own privacy and security practices.

NorthPeak Marketplace is not responsible for the content, privacy practices, or security of external websites that we do not operate or control.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No electronic transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us promptly of suspected unauthorized activity.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business and tax records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and applicable requirements.

International Data Transfers

Personal information may be transferred to, stored in, or processed in countries outside your place of residence. When required, appropriate safeguards may be used to support international transfers in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy or transfer of eligible information
Withdraw consent where processing is based on consent
Opt out of certain marketing or targeted advertising activities
Restrict or object to certain processing activities
Appeal a decision regarding a privacy request where applicable

We may need to verify your identity before completing a privacy request. Authorized agents may be required to provide documentation showing that they are permitted to act on your behalf.

Children's Information

Our website and services are not directed to children, and we do not knowingly collect personal information from children below the age at which parental consent is required under applicable law.

Changes to This Policy

NorthPeak Marketplace may revise this policy periodically to reflect changes in our business practices, technology, legal obligations, or services.

Updated versions become effective when published on this page. The date shown at the beginning of the policy indicates when it was most recently revised.

Questions About Your Privacy?

Contact NorthPeak Marketplace if you have questions about this policy, wish to exercise an available privacy right, or need assistance concerning your personal information.