Shipping Policy

This Shipping Policy explains how orders placed through NorthPeak Marketplace are processed, shipped, and delivered.

Shipping availability, cost, and delivery time may vary based on the product, destination, supplier location, order quantity, and selected shipping method.

Order Processing

In-stock orders are generally processed within 1–3 business days after payment is confirmed.

Business days do not include weekends or federal holidays. Orders placed after normal business hours may begin processing on the next business day.

Processing time is separate from carrier transit time.

Shipping Rates

Shipping charges are calculated based on factors that may include:

Delivery destination
Package size and weight
Selected shipping service
Product type and supplier location
Special handling or freight requirements

The applicable shipping charge will normally be displayed during checkout or included in a written quotation before the order is approved.

Estimated Delivery Times

Delivery estimates depend on inventory availability, destination, carrier service, and product origin.

Estimated delivery dates are provided for planning purposes and are not guaranteed unless specifically confirmed in writing.

Carrier delays, weather events, customs processing, labor disruptions, supplier delays, and other circumstances outside our control may affect delivery.

Special-Order and Sourced Products

Special-order, made-to-order, imported, or product-sourcing items may require additional processing and transit time.

The estimated lead time for these products will normally be stated in the quotation, product listing, order confirmation, or related communication.

Lead times may change based on manufacturer availability, production schedules, international transportation, customs clearance, or other supplier-related factors.

Multiple Shipments

Orders containing products from different warehouses or suppliers may arrive in separate shipments. When applicable, separate tracking information may be provided for each package.

Freight and Oversized Orders

Heavy, oversized, palletized, commercial, or industrial products may require freight delivery rather than standard parcel service.

Additional charges may apply for services such as liftgate delivery, residential delivery, limited-access delivery, inside delivery, appointment scheduling, or redelivery.

Customers are responsible for providing accurate delivery requirements before approving a freight quotation.

Tracking Information

Tracking information will be provided when available after the order has shipped.

Tracking activity may take up to 24–48 hours to appear after a shipping label has been created.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any unit, suite, department, dock, building, or access information.

Contact us as soon as possible if an address correction is needed. Once an order has entered fulfillment or has shipped, we may be unable to change the delivery address. Carrier correction or redelivery fees may apply.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, first check the delivery area, mailroom, receiving department, household members, neighbors, building management, and any location where the carrier may have left the shipment.

You should also contact the carrier directly and notify NorthPeak Marketplace promptly so the available delivery information can be reviewed.

Damaged or Incorrect Shipments

Inspect your shipment promptly after delivery. Report damaged, defective, incomplete, or incorrect items as soon as possible after receipt.

Your report should include:

Your order number
A description of the issue
Photographs of the item
Photographs of the packaging and shipping label
The quantity affected

Keep the product and all original packaging until you receive further instructions. Do not discard damaged packaging when a carrier claim may be required.

International Shipping

International shipping may be available for selected products and destinations. Availability must be confirmed before ordering.

Unless otherwise stated in writing, the recipient is responsible for import duties, taxes, brokerage charges, customs fees, permits, and other destination-country charges.

NorthPeak Marketplace is not responsible for delays caused by customs processing, inspections, regulatory requirements, or unpaid import charges.

Shipping Restrictions

Certain products may be subject to carrier, manufacturer, geographic, regulatory, export, hazardous-material, or destination restrictions. We reserve the right to decline, cancel, or modify an order when shipping is unavailable or legally restricted.

Order Changes and Cancellations

Changes or cancellations are not guaranteed after processing has started. Special-order, sourced, customized, imported, or manufacturer-direct items may become non-cancellable once the supplier has accepted the order.

Questions About Shipping?

Contact NorthPeak Marketplace before ordering if you need a shipping estimate, expedited service, freight coordination, or confirmation that a product can be delivered to your location.