Return & Refund Policy

This Return & Refund Policy explains the conditions under which products purchased from NorthPeak Marketplace may be returned, exchanged, or refunded.

Because many of our products are sourced directly from manufacturers and suppliers, return eligibility varies depending on the product category and supplier policies.

Return Eligibility

Products may be eligible for return if they meet all of the following conditions:

• Return request is submitted within the applicable return period.
• Item is unused and in its original condition.
• Original packaging, manuals, accessories, and documentation are included.
• The product is not listed as non-returnable.
• A Return Authorization (RA) has been issued by NorthPeak Marketplace.

Returns sent without prior authorization may be refused.

Return Timeframe

Unless otherwise stated on the product page or quotation, return requests must generally be submitted within 30 calendar days of delivery.

Certain suppliers may require shorter return windows.

Non-Returnable Items

The following products are generally not eligible for return:

• Special-order or custom-sourced products
• Manufacturer-direct orders
• Electrical components that have been installed
• Medical supplies intended for single use
• Opened sterile products
• Software, licenses, and digital products
• Hazardous materials
• Clearance or final-sale merchandise
• Products marked "Non-Returnable"

Damaged or Incorrect Orders

Inspect your shipment immediately upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible.

Your report should include:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label

Please retain all packaging materials until the issue has been resolved.

Defective Products

Products covered by a manufacturer's warranty may be repaired, replaced, or serviced according to the manufacturer's warranty policy.

Warranty eligibility varies by manufacturer and product type.

Return Authorization (RA)

Before returning any merchandise, customers must obtain a Return Authorization (RA).

Return instructions, shipping address, and additional documentation requirements will be provided once the request has been approved.

Return Shipping

Unless the return is the result of our error or a verified defective product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.

Inspection and Approval

Returned products are inspected upon receipt.

Refunds, replacements, or store credits will be issued only after inspection confirms that the returned merchandise satisfies the applicable return requirements.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned merchandise has been inspected and accepted.

Refund timing may vary depending on your payment provider or financial institution.

Partial Refunds

Partial refunds may apply if returned merchandise:

• Shows signs of use
• Is missing accessories or documentation
• Is returned with damaged packaging
• Requires repackaging or refurbishment
• Is subject to supplier restocking fees

Order Cancellations

Orders may be cancelled prior to shipment when possible.

Special-order, custom-sourced, manufacturer-direct, or imported products may become non-cancellable once procurement has begun.

International Orders

International orders may be subject to additional return restrictions.

Customers are responsible for any customs duties, taxes, brokerage fees, and international shipping costs unless otherwise agreed in writing.

Questions About Returns?